Support and Customer Service
We simplify complex transactions, improving life for our business partners.
EMG maintains EDI compliance to better serve our customers. Our system communicates with your system, meeting compliance requirements and solidifying customer connections, both in bound and out bound. EMG’s internal systems and personnel experience combine to offer co-op guidance, advertising and promotions insight, and the complete handling of customer promotions. We also manage a defective products system, providing valuable information to vendors.
Similar to our dedication to connecting manufacturers and retailers, we put a premium on staying connected with our business partners. Our focus is on making it hassle-free to conduct business, from the order-audit process to accurate fulfillment. As a “vendor of record”, combined with our high-level knowledge of routing requirements, we make transactions user-friendly for manufacturers.