Data-Driven & Customer-Driven Experiences

The decisions your company makes can shape customer behavior and ultimately profit. That’s why it’s so important to provide excellent service at every turn in the customer journey. With EMG by your side, you’ll be able to use and scale data-driven methods with support ticket software (ZenDesk) that documents interactions between customers and staff for future reference and improvements. Additionally, our agents can help meet the needs of customers that not even a detailed knowledge base can achieve.

The Englewood Advantage

The biggest issues in outsourcing are the lack of consistency, understanding and process alignment. Our team takes this into consideration right from the start by training agents to provide consistent customer support across several channels in your brand voice. We help companies reduce customer effort, enable contact center employees, and continuously optimize business processes and outcomes. Your agents also get empowered with tools that facilitate delivering amazing customer experiences!

Customer Services Outsourcing Benefits

Build Customer Trust

  • Help customers in minutes, not hours or days
  • Questions answered from multiple platforms
    • Traditional voice calls
    • E-mail support
    • Chat support

Scale Customer Service Staff and Enjoy Savings

  • No need to hire and train staff
  • No staff turnover
  • Flexible staff size
  • Billed for time used

Brand-Centric Customer Service

  • All agents trained with brand materials
  • EMG agents become experts on the brand
  • EMG agents champion brand and provide conduit to up sell