Data-Driven & Customer-Driven Experiences
The decisions your company makes can shape customer behavior and ultimately profit. That’s why it’s so important to provide excellent service at every turn in the customer journey. With EMG by your side, you’ll be able to use and scale data-driven methods with support ticket software (ZenDesk) that documents interactions between customers and staff for future reference and improvements. Additionally, our agents can help meet the needs of customers that not even a detailed knowledge base can achieve.
The Englewood Advantage
The biggest issues in outsourcing are the lack of consistency, understanding and process alignment. Our team takes this into consideration right from the start by training agents to provide consistent customer support across several channels in your brand voice. We help companies reduce customer effort, enable contact center employees, and continuously optimize business processes and outcomes. Your agents also get empowered with tools that facilitate delivering amazing customer experiences!