Call Center/Parts Fulfillment

EMG offers the services of a dedicated or shared call center. We tailor the call center experience to the vendor partner’s specific needs by offering email, phone, live chat and fax support for consumer care and parts fulfillment services.

We offer the following services:

  • Ability to provide call support to manage inbound calls from 800 numbers
  • Email responses within 24 hours to requests
  • Live Chat options
  • Assist with product support and warranty information
  • Aid in replacing parts whether under warranty or not
  • Provide back detail reports on inbound calls and contacts
  • Ability to pick, pack and ship replacement parts orders
  • Ultimately help our partners in reducing returns at retail